FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that my pricing is based on guest count, rental duration, and additional services like delivery, setup, and takedown. I offer flat event rates rather than hourly pricing for larger bookings. A deposit is required to secure a booking, and final payment is due before the event. Additional fees may apply for extended rentals, damages, late returns, or extra setup requests. Clear communication ensures no hidden costs, and I’m happy to provide a detailed quote tailored to their event needs.
- What is your typical process for working with a new customer?
I work with customers by first understanding their event needs, guest count, and rental preferences. After providing a detailed quote, I require a deposit to secure the booking. A final confirmation is done before the event, ensuring all details are set. On the event day, I handle delivery and setup (if included) or coordinate customer pickup. After the event, I manage pickup, inspect items, and process any necessary deposit refunds. My goal is to provide a seamless rental experience with clear pricing and communication.
- What education and/or training do you have that relates to your work?
My expertise comes from hands-on experience in event rentals and logistics, along with knowledge of event planning, customer service, and business management. I have trained in inventory management, pricing strategies, and event coordination to ensure smooth operations. Additionally, I stay updated on industry trends and best practices to provide high-quality service and a seamless rental experience for my clients.