FAQs
- What is your typical process for working with a new customer?
When working with a new customer, I want to ensure that I understand the customers needs by asking the right questions. What is most important to you as a customer; price, service, quality? What was your last experience like, what challenges did you encounter? Are you interested in getting the best possible deal or do you prefer consistency and quality? What could I do for you to ensure your needs are met? Do you have a budget in mind? I ask these questions to ensure I don't make the same mistakes as the last company, to ensure i understand the customers needs, and to ensure I stay within their budget as much as possible.
- What education and/or training do you have that relates to your work?
I have owned my own company for the last 25 years. I also have a Master's degree in Business Administration. I've also worked in the corporate world for the last five years in executive level roles. Every single role I've held in the last 25 years has been Customer Service focused. I'm a firm believer that profit is a by-product of excellent customer service. It is my absolute dedication to ensure that every single interaction I have with a customer leaves a positive experience to both the customer and the organization.
- How did you get started doing this type of work?
I started this company out of my passion of owning and operating my own business and out of my love for being outdoors and cutting grass. When you love what you do it shows in the quality of your work and the service you provide.