FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Hardwood floors are priced at per square foot and depends on size of floor and level of complexity. Cabinets are priced per square foot and pricing depends on type of finish chosen for your cabinets. We do everything from basic renewal to custom colors with glazing and distressing. There are many options that can adjust pricing up or down.
- What is your typical process for working with a new customer?
To begin with a new customer, first we gain an understanding of what the customer is looking for via phone conversation. We will offer suggestions, but mostly we listen to what the customer's needs and wants are. We then set-up a free in-home estimate to discuss how our process works and provide an estimate with total length of job needed. Finally, we schedule the job, order needed materials, and get the team prepped for the job.
- What education and/or training do you have that relates to your work?
Since N-Hance is a National Franchise company, all of our team is trained and well versed in the products and services that we provide. Product training is ongoing and we constantly look for new and improved ways to do our jobs. The management and staff have a combined 20+ years in the Home Improvement industry and 15+ years in the wood refinishing business.