FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We provide detailed estimates upfront, with no hidden fees. Discounts are available for repeat customers and referrals. We also offer seasonal promotions to help our clients save on essential maintenance services.
- What is your typical process for working with a new customer?
When working with a new customer, I start with a thorough consultation to understand their specific needs and concerns. This is followed by a detailed inspection to assess the condition of their chimney. Based on the findings, I provide a comprehensive plan of action, outlining the necessary repairs or maintenance, along with a clear estimate of the costs and timeframe.
- What education and/or training do you have that relates to your work?
I have undergone extensive training in gas fireplaces, forensic documentation, and chimney inspections. I’ve been trained by leading experts in the industry and have served as an expert witness in court cases involving chimney-related issues. My experience managing major chimney companies has equipped me with the knowledge and skills to handle a wide range of chimney problems.