FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a business that takes pride in being owned and operated by veterans. We extend our gratitude to the military community by offering them exclusive discounts.
- What is your typical process for working with a new customer?
Our procedure commences with a pre-arranged consultation. During this session, we engage in a detailed discussion about your project, capturing all necessary information, measurements, photos, and any existing drawings or plans. This data is then uploaded to an application we utilize called ‘Company Cam’. Here, we establish a comprehensive project profile that includes progress reports, photos, checklists, purchased items, permits obtained, and the names of employees and subcontractors involved in the project. We ensure transparency by sharing a link to this project profile via email, granting you complete access to all details pertaining to your project. Subsequently, we assemble a thorough proposal for the job. Upon your acceptance, we present a detailed 10-14 page contract that precisely outlines our responsibilities, expectations, payment schedules, change management procedures, job site appearance, and even parking arrangements. Once the contract is signed, we proceed to establish a start date and an anticipated completion date. For larger scale projects, we schedule walkthroughs at specific dates. Three days prior to project completion, we conduct a punch list walk to identify any remaining tasks that need to be completed, ensuring nothing is overlooked. This meticulous process ensures we deliver a high-quality result that meets your expectations.
- What education and/or training do you have that relates to your work?
Boasting over a decade of hands-on experience in construction and more than 20 years in upper management, I offer a robust blend of knowledge and expertise. My track record includes the successful operation of Branch Out Tree Trimming, a tree trimming and removal company in Lexington, KY, which has garnered an impressive number of 5-star ratings on Google, outperforming all local competitors combined. What distinguishes me is my commitment to ongoing education and improvement. I make it a point to stay updated with the latest industry best practices, business management techniques, policy updates, and procedural advancements. I also seek out innovative tools that can boost our efficiency and productivity. My primary objective is to deliver an unparalleled customer experience, and any rating less than 5 stars is deemed a shortfall in our service delivery. This unwavering dedication to customer satisfaction and continuous enhancement is what truly sets us apart.