FAQs
- What is your typical process for working with a new customer?
As a company we strive to provide the best possible service to every customer, not just make a quick buck. Our customer experience starts with a competitively priced bid. According to the competitive report our company receives from Thumbtack, we are priced lower than the competition and customers report a better overall experience. But don't just take our word for it! Let some recent customer reviews tell you! Rick C. December 23, 2016 - Appliance Repair Yes! "I was easily able to schedule an appointment to have my dryer repaired, and the appointment went off without a hitch. Would highly recommend them!" Nina R. December 15, 2016 - Washing Machine Repair or Maintenance Excellent service and repair! "They were awesome. From Rachel scheduling the appt to the work Jeremy did. They worked with my work schedule to make it as painless as possible. I would totally recommend them."
- What education and/or training do you have that relates to your work?
Appliance Repair Diploma Penn Foster University - 608 E.P.A. Certification Certified Universal - ESCO Institute Green Awareness, Certified Universal - Experience in apartment maintenance and remodeling - Went to school for building trades for new construction - Experience in every aspect of a pesticide business and lawn service - Certified Small Engine Repair - Certified by the National Center for Construction, Education, and Research in the following - Basic Safety - Introduction to Construction Math - Introduction to Hand Tools.- Introduction to Power Tools.- Introduction to Blueprints.- Basic Communication Skills-. Basic Employability Skills.- Introduction to Materials Handling.- Trades Math.- Basic Electricity.- Alternating Current.- Basic Electronics.- Basic Installation and Maintenance Practices.- Introduction to HVAC.- Copper and Plastic Piping Practices.- Introduction to Cooling.- Refrigerants and Oil.- Leak Detection, Evacuation, Recovery, and Charging Compressors.- Soldering and Brazing- Commercial Airside systems.- Retail Refrigeration Systems.- Water Treatment.- Construction Drawings and Specifications.- System Balancing.- Metering Devices.- Ferrous Metal Piping Practices.- Introduction to Heating.- Chimneys, Vents, Flues.- Introduction to Hydronic Systems.- Troubleshooting Gas Heating.- Sheet Metal Duct Systems.- Fiberglass and Flexible Duct Systems.- Troubleshooting Oil Heating.- Air Distribution Systems.- Air Quality Equipment.- Introduction to Control Circuit Troubleshooting.- Troubleshooting Cooling.- Heat Pumps.- Indoor Air Quality.- Heating and cooling system design.- Commercial and industrial refrigeration systems- Introduction to supervisory skills- Commercial hydronic systems- Steam systems- Troubleshooting accessories- Energy conservation equipment- Building management systems- System startup and shutdown- Alternative heating and cooling systems- Certified by Grace Hill Multi-Family Education, Inc. in the following:- Conflict Resolution.- Business Etiquette.- Being a Team Player.- Asbestos Awareness.- Customer Relationship Management.- Advanced Closing Techniques.- Customer Service 1: Be Proactive.- Customer Service 2: Be Professional.- Customer Service 3: Be Prompt.- Customer Service 4: Be Personal.- Fair Housing for Maintenance.- Ladder Safety 1: Best Practices.- Ladder Safety 2: Choosing a Ladder.- Lead Poisoning Awareness.- Mold Awareness.- Preparing a Perfect Market Ready Apartment.- Preventative Maintenance.- Sexual Harassment.- Time Management.- Workplace Harassment.- Customer Relationship Management- Time Management- Hoarding- Fair Housing- Interviewing Skills- Essential Skills for the New Supervisor- Leadership: Profiles in Multifamily Housing- Conflict Resolution (Supervisor Version)- Building a Team Culture- Drug-Free Workplace (Supervisor Version)- Business Ethics- Performance Management- Workplace Harassment (Supervisor Version)- Curb Appeal- Dealing with Difficult People- Employee Coaching- Employee Engagement- Employee Motivation- Property Management Financials- Crisis Management- Fair Housing II-
- How did you get started doing this type of work?
After working in the multi family industry for years as HVAC, electrical, plumbing, and general maintenance technicians, we started our small business offering our many services to multifamily and residential property owners and managers, on an as needed basis. Because of the quality of our work and competitive pricing, our business has seen continued growth year after year as our happy customers refer us to friends and family. With our extensive HVAC and maintenance training and schooling, we are the company that will do it right, and go the extra mile for you.