FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I wanted to let you know that at Garage Door Doctor, we take pricing seriously and aim to provide you with the most transparent and fair pricing in the industry. We offer upfront flat-rate pricing, which means there are no hidden fees or service charges. Our goal is to ensure that you have a clear understanding of the costs right from the beginning, so you won't encounter any surprises. Additionally, we have some exciting discounts available. If you're coming to us through Thumbtack, you'll enjoy an exclusive $30 off any repair service. We believe in rewarding our valued clients, and this discount is our way of saying thank you for choosing Garage Door Doctor. We're dedicated to offering top-notch garage door services while making them affordable for you. If you have any questions about our pricing or want to schedule a service, please don't hesitate to reach out. We're here to help with all your garage door needs.
- What is your typical process for working with a new customer?
We start with an initial consultation where we discuss their specific needs. We schedule the service at the customer's convenience, ensuring punctuality and professionalism in our work. After completing the service, we ensure the customer is satisfied and follow back up with happy calls. We maintain an ongoing relationship, encourage feedback, and are readily available for future garage door needs, be it maintenance, repairs, or upgrades. Our goal is to provide a seamless and customer-focused experience from start to finish.
- What education and/or training do you have that relates to your work?
We take education and training seriously to ensure our team stays at the forefront of the industry. Our technicians receive ongoing training, participating in weekly sessions to stay updated on the latest garage door technologies, repair techniques, and safety protocols. This continuous education allows us to provide our customers with the highest level of expertise and service quality. Our commitment to regular training reflects our dedication to excellence in garage door services in Indianapolis, Indiana.