FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is designed to be transparent and competitive. Here's what you should know: The cost of your HVAC project will depend on several factors, including: Scope of work: The specific services required, such as installation, repair, or maintenance. Equipment: The type, size, and efficiency of the HVAC system. Permits and fees: Any necessary permits or local fees associated with the project. Labor costs: The time and expertise required to complete the job. Material costs: The cost of parts and equipment. We also offer discounts and promotions to our customers. These may include: Seasonal discounts: Discounts on specific services during certain times of the year. Referral bonuses: Rewards for referring new customers to us. Loyalty programs: Discounts for repeat customers.
- What is your typical process for working with a new customer?
We strive to provide a seamless and hassle-free experience for all of our customers. Here's a general outline of our typical process: Initial Contact: You can contact us by phone, email, or through our website. We'll gather some basic information about your HVAC needs, such as the type of service you require and your location. Scheduling a Consultation: We'll schedule a convenient time for one of our technicians to visit your home or business. During the consultation, we'll conduct a thorough inspection of your HVAC system. Providing a Detailed Estimate: Based on our assessment, we'll provide you with a detailed estimate that outlines the scope of work, materials, and costs. We'll answer any questions you may have about the estimate. Scheduling the Service: Once you've approved the estimate, we'll schedule a convenient time to complete the service. We'll communicate with you throughout the process to keep you informed of any updates. Completing the Service: Our technicians will perform the service efficiently and professionally. We'll ensure that your HVAC system is operating optimally and that you're satisfied with the results. Post-Service Follow-Up: We'll follow up with you to ensure that you're happy with the service and to address any concerns you may have. We encourage you to contact us if you have any questions or require additional services in the future. We're committed to providing exceptional customer service. Our goal is to build long-lasting relationships with our customers by delivering quality workmanship and reliable service.
- What education and/or training do you have that relates to your work?
Our technicians at Peterman Brothers are highly skilled and experienced professionals. They have undergone rigorous training and education to ensure that they are equipped to handle a wide range of HVAC tasks. Here's a breakdown of their qualifications: Technical certifications: Many of our technicians hold industry-recognized certifications, such as: NATE (North American Technician Excellence) certification,EPA (Environmental Protection Agency) certification for refrigerant handling. Ongoing training: We invest in ongoing training programs to keep our technicians up-to-date with the latest industry trends, technologies, and best practices. This includes: Manufacturer-specific training courses Continuing education seminars In-house training sessions Field experience: Our technicians have years of hands-on experience working on a variety of HVAC systems. This experience allows them to diagnose and repair problems efficiently and effectively. We believe that investing in our technicians' education and training is essential to providing our customers with the highest quality service.