FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostic Fee is $75. Initial Assessment: There is a diagnostic fee for the initial visit to cover the time and expertise required to assess the problem. This fee is typically applied to the total repair cost if the customer decides to proceed with the repair. Parts and Materials: Quality Parts: I use high-quality, manufacturer-approved parts to ensure the longevity of the repair. The cost of these parts is included in the estimate. Parts Warranty: Parts come with a warranty, and I inform customers about the warranty period for each part used. Additional Fees: Travel Fees: For service calls outside the standard service area, a travel fee may apply. This will be discussed during the initial contact. Emergency Services: There may be additional charges for emergency or after-hours services, which will be communicated upfront. Honest Pricing: My pricing is straightforward, with no hidden fees. Customers receive a clear breakdown of all charges before work begins.
- What is your typical process for working with a new customer?
Initial Contact: Gather Information: I ask the customer for details about the appliance issue, including the make and model of the appliance, a description of the problem, and any error codes or symptoms they have noticed. Scheduling: Appointment Setup: I schedule a convenient time for a service visit based on the customer's availability. Confirmation: I confirm the appointment time, provide an estimated arrival window, and explain any initial diagnostic fees if applicable. On-Site Visit: Arrival: I arrive within the scheduled window at the customer's location, wearing a uniform and carrying the necessary tools and parts. Assessment: I perform a thorough inspection of the appliance, diagnose the issue, and identify the root cause of the problem. Estimate: After diagnosing the problem, I provide the customer with a detailed estimate, including the cost of parts and labor. Repair: Approval: Upon receiving the customer's approval, I proceed with the repair. Execution: I use high-quality parts and professional techniques to ensure a lasting fix. Testing: After completing the repair, I test the appliance to make sure it is functioning correctly. Customer Interaction: Explanation: I explain the work that was done, provide maintenance tips to prevent future issues, and answer any questions the customer may have. Documentation: I provide a written receipt that includes a summary of the work performed, parts replaced, and the total cost.