FAQs
- What is your typical process for working with a new customer?
1️⃣ Understand the Issue – We start by identifying the problem and discussing the best way to resolve it. 2️⃣ Confirm Your Location – We’ll ask where you're located to coordinate service, whether it's in-person or remote. 3️⃣Share What We Do – We'll give you a quick overview of our services and how we can help. 4️⃣Discuss Pricing – We provide transparent pricing based on the type of service needed. 5️⃣Set Expectations – You'll get an estimated turnaround time so you know when to expect your issue to be resolved.
- What advice would you give a customer looking to hire a provider in your area of work?
Not all tech issues are the same. Some techs are great with hardware repairs, while others specialize in software or virus removal. Make sure they have experience with your specific issue. Go with someone who’s not just skilled, but also easy to work with and genuinely wants to help. Tech problems can be frustrating - we’re here to make things easier, not harder. The more detail you can provide, the quicker and more accurately the tech can diagnose the issue. If you noticed strange sounds, slow performance, or error messages - mention it all!
- What questions should customers think through before talking to professionals about their project?
⁉️ What exactly is the problem? 🛠️ Have you or somebody already tried any fixes? 💳 How much are you looking to spend on repairs, and does it make sense to repair it, or would a replacement be a better option? 📂 Is your data backed up?