FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pride ourselves on providing the highest quality products and services, while ensuring that our pricing structure is transparent and competitive. We continuously monitor the market to ensure that our prices are in line with industry standards, as we believe in offering our customers the best value for their money while maintaining the highest quality of materials and workmanship. To help you make an informed decision, we offer free, no-obligation estimates for your roofing and siding project. Our experienced team will assess your property, discuss your preferences and requirements, and provide a detailed, written estimate for your review. We understand that home improvement projects can be a significant investment, so we offer a variety of flexible payment options to suit your budget. We accept major credit cards, checks, and can even discuss financing options if needed. We value our customers and offer various discounts to show our appreciation. First-time customers, military personnel, seniors, and repeat clients can all benefit from special discounts. We also run seasonal promotions, so be sure to ask our sales representative about any current offers. Our pricing is transparent, with no hidden fees or surprises. We will always communicate the full cost of your project upfront, and any changes to the scope of work will only be made with your prior approval. Our team stands by the quality of our work, and we offer comprehensive warranties for both materials and labor. This means you can have peace of mind knowing that your investment is protected. We are committed to helping you find the perfect roofing and siding solution for your property, and we look forward to working with you. If you have any further questions or concerns, please do not hesitate to reach out to our team.
- What is your typical process for working with a new customer?
We strive to make the experience seamless and enjoyable for our new customers, and our typical process for working with a new customer is as follows: Initial Contact: You can reach out to us by phone, email, or through our website to express your interest in our services. Our friendly customer service team will gather some basic information about your project and answer any questions you may have. Free Consultation & Estimate: We'll schedule a convenient time for our experienced team to visit your property and conduct a thorough assessment. During this consultation, we'll discuss your preferences, requirements, and any specific concerns you may have. Following the assessment, we'll provide you with a detailed, written estimate for your review. Project Planning: Once you decide to move forward with us, we'll work closely with you to develop a project timeline and plan that suits your needs. This will include selecting the appropriate materials, colors, and styles for your roofing and siding project. Contract & Permits: We'll prepare a comprehensive contract outlining the scope of work, pricing, and payment terms. We'll also handle obtaining any necessary permits, ensuring that your project complies with local building codes and regulations. Installation: Our team of skilled professionals will arrive on the scheduled start date, prepared to work efficiently and meticulously on your project. We will keep you informed throughout the process and address any concerns you may have along the way. Quality Control & Inspection: Upon completion of the installation, we'll conduct a thorough quality control inspection, making sure that our work meets our high standards and your expectations. We'll also walk you through the completed project to ensure your satisfaction. Post-Project Support: We stand by the quality of our work and offer comprehensive warranties for both materials and labor. If you have any issues or concerns after the project is completed, our dedicated customer support team is just a call away. We hope this overview provides you with a clear understanding of our customer-centric approach.
- What education and/or training do you have that relates to your work?
We understand the importance of having a knowledgeable and skilled team working on your roofing and siding project, and we take great pride in our team's qualifications. Here's an overview of the education and training our team members possess: Industry Certifications: Our team members hold various industry certifications. These certifications demonstrate our commitment to staying current with industry best practices and maintaining high-quality standards in our work. Manufacturer Training: We work with top roofing and siding manufacturers who offer specialized training on their products and installation techniques. Our team undergoes regular training sessions to stay up-to-date with the latest product advancements and to ensure we're providing the best possible installation for each specific material. Apprenticeships & On-the-Job Training: Many of our team members have completed formal apprenticeships in the roofing and siding trade, learning directly from experienced professionals. In addition, we provide ongoing on-the-job training to all team members, ensuring they continue to develop their skills and stay current with industry advancements. Safety Training: Safety is our top priority, and we invest in comprehensive safety training for our team members. This includes training on proper use of personal protective equipment (PPE), fall protection, ladder safety, and other relevant safety protocols to ensure a safe working environment for both our team and our customers. Continuous Professional Development: We encourage and support our team members in pursuing further education and professional development opportunities in the field. This may include attending industry conferences, workshops, and seminars to stay current with emerging trends and technologies in the roofing and siding industry. We are confident in our team's ability to deliver exceptional results on your roofing and siding project, thanks to their extensive education, training, and experience. If you have any further questions or concerns, please do not hesitate to reach out to us.