FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent pricing: Communicate your pricing structure clearly to customers. This includes detailing the cost breakdown for different services, equipment, and any additional fees or charges. 2. Discounts and promotions: If your company offers any discounts or promotional offers, make sure to highlight them to customers. This could include seasonal discounts, first-time customer offers, or referral incentives. 3. Financing options: Inform customers about any financing options or payment plans available to help them manage the cost of HVAC installations or major repairs. This can make your services more accessible to a wider range of customers. 4. Maintenance agreements: Explain the benefits of maintenance agreements or service contracts, such as discounted rates for regular maintenance visits or priority service. This can help customers understand the long-term value and potential cost savings. 5. Warranty information: Clearly communicate the warranty terms for your products and services. Customers should know what is covered, the duration of the warranty, and any conditions or limitations that may apply. 6. Consultation or assessment fees: If applicable, inform customers about any fees associated with initial consultations, assessments, or diagnostic visits. Transparency upfront can help set clear expectations.
- What is your typical process for working with a new customer?
We've worked with apartment owners, house owners, building owners, builders, general contractors, architects and engineers.
- What education and/or training do you have that relates to your work?
We are EPA certified and factory trained on variety of HVAC brands. We are licensed and insured for your protection. We are also ICC CERTIFIED via Illinois commerce commission via comEd AND EEM (energy efficiency measures installers