FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Shield Garage Doors, we are dedicated to providing our customers in Cook County, Illinois, with competitive and transparent pricing. Here are a few key points regarding our pricing structure: Transparent Fees: Our pricing is straightforward with no hidden fees. We provide a detailed breakdown of costs upfront so you know exactly what you're paying for. Competitive Rates: We offer some of the most competitive rates in the industry, ensuring you receive excellent value for the quality of service we provide. Discounts for New Customers: As a token of appreciation, we offer a 10% discount on your first service. This is our way of welcoming you to the Shield Garage Doors family. Flexible Payment Options: We accept various payment methods to make the process as convenient as possible for you. Customized Services: Our pricing can be tailored to meet your specific needs, ensuring you only pay for the services you require. We strive to make our pricing fair and reflective of the high-quality service you can expect from Shield Garage Doors. If you have any questions or need a quote, please don’t hesitate to contact us.
- What is your typical process for working with a new customer?
Initial Contact: We encourage customers to reach out via phone or our website for inquiries. Our friendly staff will gather essential details about your garage door needs. Assessment and Consultation: We schedule a convenient time for an on-site assessment. During this visit, our technicians will evaluate the condition of your garage door and discuss any issues you may be experiencing. Customized Solutions: After assessing your needs, we provide tailored recommendations and a detailed estimate for repairs or replacement options, ensuring transparency and clarity. Scheduling Service: Once you approve the proposal, we’ll schedule a service appointment at your convenience, ensuring minimal disruption to your day. Quality Service: Our skilled technicians perform the necessary repairs or installations using high-quality materials and industry best practices, ensuring a lasting solution. Post-Service Follow-Up: After the work is completed, we conduct a follow-up to ensure your satisfaction and address any additional questions or concerns you may have. Ongoing Support: We’re here for you even after the service is completed. If any issues arise or you need maintenance, don’t hesitate to reach out.
- What education and/or training do you have that relates to your work?
Our team at Shield Garage Doors specializes in garage door repair services and is comprised of highly trained and certified professionals. Here’s a summary of the education and training that equips us to deliver top-notch service: Technical Certifications: All our technicians are certified by industry-recognized organizations, ensuring they possess the technical expertise required for all aspects of garage door repair. Extensive Training: Our team undergoes rigorous training programs that cover the latest technologies and techniques in garage door repair. This includes hands-on training sessions to ensure practical, real-world skills. Continuous Education: We believe in staying updated with industry advancements. Our team regularly participates in workshops, seminars, and courses to keep their skills sharp and stay informed about new repair methods and innovations. Safety Training: Safety is a top priority for us. Our technicians receive comprehensive safety training to ensure all work is performed to the highest safety standards, protecting both our employees and customers. Customer Service Excellence: Beyond technical skills, our team is trained in customer service best practices to ensure a seamless and positive experience for our clients. Our commitment to ongoing education and training ensures that Shield Garage Doors remains at the forefront of the industry, providing you with the highest quality repair services.