Twizted Home Entertainment

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Introduction

WE SELL - Tv's - Speakers - Receivers - Blu-Ray players - Projectors - Projection Screens And much more! All of our products are priced significantly lower than retail stores, and come with a full warranty. SERVICES - Tv Mounting - Home Theater installation - Whole-house audio/video - Structured Wiring - Low Voltage pre-wiring - Cable/Satellite/Internet/Phone wiring - Home Automation - Access Control - Security Camera installation We provide these services for: - Bars - Restaurants - Nightclubs - Offices - Commercial - Residential I enjoy problem solving, being creative, and working directly with my clients. "If anything in life is worth doing, it's worth doing right, so it doesn't need to be done twice".

Overview

Current Top Pro

Hired 344 times

Serves Schaumburg, IL

Background checked

2 employees

19 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

2021

2017

2016

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

224 reviews

5

93%

4

3%

3

1%

2

0%

1

3%

Read reviews that mention:

Selena M.

Jan 7, 2023

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Hired on Thumbtack

The Techs were awesome! Their professionalism and quality work was so appreciated. I hired a different company to mount my TV. However, the job was incomplete cable and wires were left unattended. The Techs correctly mounted the TV and connected all cable and wires so that I can enjoy my new TV. They also organized the wires and kindly and patiently showed me how to navigate my remotes. I will definitely be contacting them again for my other TVs.

Details: Receiver • Yes, I need to conceal wires/cables • Drywall • Yes, I already own all the equipment • Residential

Home Theater System Installation or Replacement

John P.

May 26, 2021

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Hired on Thumbtack

I hired this company to rehang a 120" projection screen. Upon completion, I noticed a number of scratches on the screen that weren't there before they began the work. I subsequently presented the company with video evidence that during the process the installers lost control of the screen twice and both times hit one of the installers in the head - in the same location as the new scratches. Ron (owner) reviewed the video and said that he couldn't see anything other than a "typical installation process" and suggested that I contact his insurance company. The claim is currently pending. **UPDATE** Following up on the company's response - I absolutely did ask if they had insurance. I don't know them from Adam and it is an expensive screen. That aside, I ask anyone doing work in my house if they have insurance. Who doesn't? The owner's comment that the video didn't show anything is a complete falsehood. It happened exactly as I said it did. I would not be able to file an insurance claim without sufficient proof of the accusation. I did offer to pay the deductible but that was my counter-offer to their offer not to charge me for the install. Initially this seemed reasonable given it was my word against theirs and no way to prove otherwise. But that changed the moment I saw the video and could prove they were at fault. The most disappointing thing about all of this is that I tried several other paths to resolve this outside of an insurance claim. The owner was not there on the day of the install and decided to take the word of his subcontractors without even contacting me for my side of the story. The incident occurred on May 10th and the first time I heard from Ron was on May 25th, He made no attempt to contact me or resolve the situation during those 15 days despite knowing that this issue had occurred. What might that imply about the validity of my claim??? Bottom line - Hire these guys at your own risk and be sure that you document everything because even with video proof they will deny being at fault.

Details: Projector / Screen • Wall mount • Speakers • Yes, I need to conceal wires/cables • Drywall • Yes, I already own all the equipment • Blackout curtains or shades • Seating or furniture • Residential

Twizted Home Entertainment's reply

The depiction of this situation is entirely inaccurate. We were initially contacted by John to correct an installation that he attempted himself, because the screen was crooked and not properly assembled. During our initial contact, he asked (do you have insurance incase some kind of accident happens to the screen) and then commented "I don't mean to scare you with that question." The "video" that he's referring to, doesn't show anything other than a window, and a small portion of the activity, which is us moving back and forth, and putting the screen back in place.Once we were notified of the damage, and came to his residence to address the issue, he then offered to pay our deductible in cash. This review was posted maliciously, because we simply disagreed with the accusations, and said we would provide our insurance company with our own evidence. I hope anyone who reads this review will see this for what it is, and look to all of our 5-star reviews for an accurate description of our work.

Home Theater System Installation or Replacement

Krushen P.

Mar 3, 2023

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Hired on Thumbtack

Tech communicated arrival and showed up on time. Tech was helpful with providing feedback about my current tv set up. He set up the receiver without any issue. He also took time to show me how to use the remotes. I would definitely use in the future.

Details: Surround sound system • Receiver • No, I do not need to conceal wires/cables • Not sure, need professional's help to determine • Yes, I already own all the equipment • Residential

Home Theater System Installation or Replacement

Donald M.

Mar 1, 2023

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Hired on Thumbtack

My AV system is complicated but the tech was able to diagnose the problem quickly. It necessitated purchasing additional equipment. He drove to 2 different Best Buy locations to get what he needed to finish the project. I’m sure this job took way longer than he anticipated. After, he still took his time to make everything worked properly. He also made sure I understood how to use the new equipment.

Details: No video components need to be installed • Not sure, need professional's help to decide location • No audio components need to be installed • Receiver • No, I do not need to conceal wires/cables • Not sure, need professional's help to determine • No, I will need the professional to purchase the equipment • Residential

Home Theater System Installation or Replacement

Eric A.

Dec 10, 2022

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Hired on Thumbtack

Tech came out and did a same day assessment. Offered some good advice and went over plans/ideas with me. Will update after further progress is made.

Details: TV • DVD / Blu-ray player • Gaming system • Wall mount • Receiver • Speakers • Subwoofer • Yes, I need to conceal wires/cables • Drywall • Yes, I already own all the equipment • Seating or furniture • Residential

Home Theater System Installation or Replacement

Credentials

Background Check

Ronald Elliston

Twizted Home Entertainment

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