FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent, designed to simplify the process for our customers. We operate on a flat-rate model, ensuring that the quoted price will remain unchanged unless an entirely unforeseen circumstance arises. Before starting any project, we provide a detailed service contract to ensure complete clarity and trust.
- What is your typical process for working with a new customer?
We prioritize building a strong connection with our customers from the very beginning. Our process starts with a friendly introduction and a thorough discussion to understand your specific needs and vision. Based on this, we provide professional recommendations tailored to your requirements. While we may suggest optimal solutions, we always respect your preferences and only proceed with mutually agreed-upon plans.
- What education and/or training do you have that relates to your work?
Our team has 7 years of experience in System and Network Administration and holds a Cisco CCNA certification. We are well-versed in leading brands and technologies, including Ring, Uniview, Lorex, Reolink, Blink, Eufy, Hikvision, Akuvox, Ubiquiti, UniFi, Cisco, Netgear, and NavePoint. This comprehensive knowledge enables us to provide high-quality, reliable services for a wide range of systems and setups.