FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that pricing for basement renovations is typically based on the scope of work and materials chosen, with detailed estimates provided upfront to ensure transparency. We offer competitive rates and free on-site estimate. There are no hidden fees, and any potential additional costs will be communicated and agreed upon before work begins.
- What is your typical process for working with a new customer?
1. On-site visit (includes measurements and sharing ideas about the space). 2. Estimate calculation (considering plan, budget and timeline). 3. Signing the agreement (includes deposit payment). 4. Execution and construction (with regular updates and communication). 5. Final review and touch-ups (final walkthrough with a customer).
- What education and/or training do you have that relates to your work?
All our employees have formal training in construction, which provided a strong foundation in building codes and techniques. In addition, they have deep hands-on experience through various projects that further honed their skills in transforming basements into functional and aesthetically pleasing spaces.