FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Price all the time depends by appliance and brand service call fee will be deducted from the total amount
- What is your typical process for working with a new customer?
Here’s a typical process for working *Initial Contact* 1. Receive customer inquiry (phone, email, or online form). 2. Respond promptly to schedule appointment. *Scheduling and Diagnosis* 1. Gather information: appliance type, issue, location. 2. Schedule service call at customer’s convenience. 3. Diagnostic questions to identify potential causes. *Service Call* 1. Technician arrives on time, introduces themselves. 2. Inspects appliance, diagnoses issue. 3. Explains repair options, costs, timeframe. *Repair or Maintenance* 1. Perform necessary repairs or maintenance. 2. Use genuine replacement parts. 3. Test appliance to ensure functionality. *Completion and Follow-up* 1. Provide detailed invoice, explain charges. 2. Ensure customer satisfaction. 3. Offer maintenance tips, future service discounts.
- What education and/or training do you have that relates to your work?
I have high university tech diploma, and a lot of experience