FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I'm straight forward with my pricing and upfront if there would be any unforeseeable costs once onsite. I will always provide you with an estimate. The estimate is just an approximation. Many occasions, I'm spot on. There are a few occasions that might take longer ie. wrong door size, the whole foundation is collapsing and need to be repaired before installing... and there are occasions where my hours are under. Those are great. I love helping my customer save money on their projects.
- What is your typical process for working with a new customer?
I try to obtain as much clear and concise information and pictures as possible so that I can provide the customer would be best estimate that I possibly can. Then once on site, I will assess the true work conditions and advise my customer if any changes before proceeding with the work.
- What education and/or training do you have that relates to your work?
I have no formal training from institutes but hands on training from my father and grandfather and on the job training. Sometimes, those are the best teachers.