FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our customers should know that one of the most common requests we receive are service/repair calls when one of our technicians comes out and diagnoses the issue. We would then be able to provide a quote on repair. However, the diagnosis cost does not count toward the repair. Therefore, if a customer wanted to proceed with the repair, their total would consist of the diagnostic fee + the repair cost. The customer will still be billed for the diagnostic charge if they don't want to move with the repair option we've provided.
- What is your typical process for working with a new customer?
When working with a new customer, we first try to make initial contact by phone, email, or messaging on whichever platform we're reached on. Once we're in touch, we gather all the necessary customer and job information to enter into our system. Next, we provide you the best scheduling options for either our technician to visit & diagnose an issue or for our estimator to visit for a free quote on a unit replacement. Once this is arranged, we send an appointment confirmation text for the customer to refer to in future cases.
- What types of customers have you worked with?
We've worked with residential and light commercial customers, property management companies, and small businesses.