FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I never charge to discuss a project. Some projects require an on-site visit to best determine what is needed and those meetings are always free.
- What is your typical process for working with a new customer?
For simple tasks like mounting flat screens a short phone call gives me all the details I need to prepare for the install. For complex projects like networking, audio systems, lighting, climate control, or home theaters I will set up an appointment to walk through the house with the client. Then I will provide a written estimate and move on to scheduling at the clients convenience.
- What education and/or training do you have that relates to your work?
I am one of the original members of CEDIA. I've attended just about every training available regarding systems integration and consumer electronics. I continue to attend training in various areas in my industry to stay current on what's new.