Day 1 Heating and Cooling LLC

$125/on-site estimate

(waived if hired)

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Introduction

The team here at Day 1 Heating and Cooling are dedicated to giving you the “BEST SERVICE SINCE DAY 1“. This team is newly established and has the proper training, experience, and knowledge to fit the needs of any customer! Our TOP priority is to give the customer an experience where you feel confident and comfortable with any service that needs to be done.

Overview

Hired 13 times

Serves Kankakee, IL

Background checked

2 employees

1 year in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

3.4

5 reviews

5

60%

4

0%

3

0%

2

0%

1

40%

Hale U.

Dec 5, 2024

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Hired on Thumbtack

Details: Replace existing ducts or vents • 1 - 5 vents • Heating and cooling • Rigid sheet metal • I have already purchased the duct(s) and vent(s) • Two-story building • House

Duct and Vent Installation or Removal

Brian P.

Sep 7, 2024

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Hired on Thumbtack

I contacted Day 1 Heating and Cooling to request their assistance in resolving an issue with the flexible air duct located beneath my house, as only half of the vents in my house were functional. They arrived punctually, and Billy even took the initiative to inform me of their impending arrival. The task at hand was not particularly enjoyable, as it required them to crawl under the house. After inspecting the problem, they accurately diagnosed that the flexible air duct needed to be replaced with a 30 FT 10-inch Main Supply Chase. They returned the following day and successfully replaced the air duct. It is worth noting that I had previously contacted two other HVAC companies to address the same issue, and even went so far as to have a new furnace installed, despite my insistence that the problem lay with the flexible air duct. However, it was Day 1 Heating and Cooling who promptly identified and rectified the problem, resulting in all my vents functioning perfectly.

Details: Not enough airflow / Blocked vents • Flexible non-metallic material • Single-level building • House

Duct and Vent Repair

Rosa S.

Aug 21, 2024

This team did amazing work on my home. I was having a terrible time this week with no AC, I was absolutely dying of heat. They responded very quickly and gave me a very fair estimate. Not only that but they were very clean and efficient in the AC replacement.

Jon W.

Oct 14, 2024

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Hired on Thumbtack

Came out and charged $125 service fee to quote my bathroom fan replacement. They looked at the job and said it would be difficult but they could definitely do the job. They just wanted me to purchase the fans. They seemed like good guys so I also asked about another project we were thinking of doing. They quoted me for both. They started the optional job first, charged $6100 (no return of the service fee) and said they would return to finish that job and then do our vent fans the same day. On the day they were scheduled to return, they called 45 minutes after they were supposed to be here and said they changed their mind and are no longer going to do the job so I am stuck with a half installed split unit air conditioner, bathroom fans with nobody to install them and out $6100 with no refund of the work they didn't complete or my original $125 service fee that was supposed to be applied to the fan job that they changed their mind about. They are true scam artists charging service fee, doing half the work and then "changing their mind"

Details: Exhaust (bathroom / kitchen) • Flexible non-metallic material • Two-story building • House

Day 1 Heating and Cooling LLC's reply

Jon. We are so sorry to hear the inconvenience that you have run into. Our company is more than happy to come out and finish the job. The only reason we were not able to complete the installation of the Mini-Split is because we were waiting for your electrician to come and hook the power to the unit. When we originally discussed doing the bathroom exhaust fans it was with a similar upgraded vent however you purchased an upgraded exhaust fan with a humidity control which was not discussed. When we arrived to do the job for the installation we expressed the concern of the exhaust fan having a different size duct run than you previously had and that it would make the job extremely difficult. At this time we decided to walk away from the bathroom exhaust fan replacement due to the complexity of the job that was not originally discussed. After we decided to walk away from the bathroom exhaust fan replacement in good faith you then decided to not let us come back after your electrician got electric hooked to the system. The system is fully installed and only needs to be charged and started. We are still willing to come and finish the job if you are willing to allow us. Please reach out to us once your electrician hooks up the electric for us to come and vacuum and charge the system for you. Best regards, Day 1 Heating and Cooling LLC

Duct and Vent Repair

Torri S.

Dec 5, 2024

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Hired on Thumbtack

Be more professional and follow through on your words. Don’t disappear and cancel last minute. Everyone’s time is valuable. If you’re not interested in the job or too busy at the time, simply decline the work and allow the customer to secure someone else. Unacceptable business etiquette.

Details: New installation • House

Day 1 Heating and Cooling LLC's reply

Hello Torri, We are sorry to hear about your dissatisfaction with how things went. However we do take pride in our customer satisfaction and dependability. With the cold front hitting hard the last few days our team has been extremely busy. We set the day for the appointment however did not reach out to confirm the night before due to us working long hours to keep as many people warm as possible. We figured our customers wouldn’t want to get a phone call at 9-10 o’clock at night which is why we tried to confirm this morning. After the response we received we did not feel it was the best fit for us to do business together. Again, we apologize for your inconvenience if there is any way to make it right with you let us know and we will try and assist you.

Thermostat Installation or Repair

Credentials

Background Check

Phoenix Ledesma-Marcado