FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At One Moment, we offer transparent and competitive pricing for house cleaning services: 1. Standard Rates: Based on home size and specific services, with detailed upfront estimates. 2. Discounts: Available for recurring services. 3. No Hidden Fees: Clear and straightforward pricing. 4. Customized Packages: Tailored to fit your needs and budget. 5. Additional Services: Clear pricing for extra services like deep cleaning or event preparation. We ensure your home stays spotless without breaking the bank.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is as follows: 1. Initial Contact: We respond to your inquiry with service details and pricing. 2. Needs Assessment: We discuss your cleaning requirements. 3. Quotation: We provide an estimate. 4. Agreement and Scheduling: We finalize the service details and schedule the cleaning. 5. Cleaning: Our team performs an initial clean. 6. Follow-Up: We gather your feedback. 7. Ongoing Service: We provide regular cleaning services if you require it. This process ensures we meet your cleaning needs effectively and efficiently.
- What education and/or training do you have that relates to your work?
Our team members are professionally trained in cleaning techniques, use of products and equipment, and safety protocols to ensure high-quality and safe cleaning services.