FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SparklyClean, our pricing is based on the size of your home, the type of cleaning service, and any specific requirements you have. We offer competitive rates with no hidden fees and will provide a detailed quote upfront. We also offer discounts for recurring services, as well as seasonal promotions. For an accurate estimate, we encourage customers to contact us for a personalized consultation. We believe in transparency and will always ensure you know exactly what to expect before we begin.
- What is your typical process for working with a new customer?
When working with a new customer, we start with an initial consultation to understand your specific cleaning needs and preferences. We’ll provide a detailed quote and discuss any special requests to ensure we tailor our service to your expectations. Once we’ve scheduled your cleaning, our team arrives on time, equipped with all the necessary supplies, and completes a thorough cleaning based on your customized plan. Afterward, we follow up to ensure you’re completely satisfied and make adjustments if needed. Communication and customer satisfaction are always our top priorities!
- What education and/or training do you have that relates to your work?
Our team members undergo comprehensive training in professional cleaning techniques, safety protocols, and customer service to ensure they deliver top-quality results. We focus on attention to detail, effective cleaning strategies, and the use of eco-friendly products. Each Cleaning Specialist is fully trained to follow SparklyClean’s detailed cleaning checklists and high standards. Additionally, we prioritize ongoing education to stay up-to-date on the best practices in the industry, ensuring that every home is cleaned efficiently and thoroughly.