FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
MOST IMPORTANT INFO Please Provide Make and Model, Please try to provide as much detail about your problems-Make and Model and then error codes, description of problems , pictures, etc. always help!!! Most prices include onsite labor , travel . Parts are TBD. Online quotes are subject to change based on when we actually get in front of the machine. The more info you can provide before we get there always helps !! Please try to provide as much detail about your problems--Ie. error codes, description of problems , pictures, etc.
- What is your typical process for working with a new customer?
Diagnosis and provide a quote to repair or replace before work is initiated.
- What education and/or training do you have that relates to your work?
30 + years of working on printers , copiers , fax , and scanners. +Brother Authorized Technician +Xerox Authorized Technician