FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, designed to provide excellent value for our customers. While we do not charge hidden fees, certain services may incur additional costs, which will always be communicated upfront. We occasionally offer discounts or promotions, so feel free to inquire about any current deals.
- What is your typical process for working with a new customer?
Our process for working with a new customer is straightforward and designed to ensure a seamless experience: 1. Initial Consultation: We start with a conversation to understand your specific needs, goals, and preferences. 2. Proposal & Agreement: Based on your requirements, we provide a detailed proposal outlining our services, timeline, and costs. 3. Onboarding: Once the agreement is finalized, we gather all necessary information and set up your project. 4. Execution: Our team begins working on your project, keeping you informed at every step. 5. Feedback & Adjustments: We welcome your feedback to make any necessary adjustments for optimal results. 6. Ongoing Support: After completion, we remain available for any follow-up needs or questions. We prioritize communication and collaboration throughout the entire process to ensure your satisfaction.
- What education and/or training do you have that relates to your work?
Our team brings a wealth of expertise, supported by a combination of formal education, industry certifications, and hands-on experience. Each member has specialized training relevant to their role, ensuring the highest quality of service. Examples of our qualifications include: 1. Certifications/Licenses such as GAF - Certified Plus Roofing Contractor - IL - #104.018634, #105.009113, and IICRC - Certified Firm - #65708127 - Applied Structural Drying, Water Damage Restoration - #243970. This comprehensive background equips us to deliver exceptional results tailored to your needs.