FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the services you require. We offer competitive rates for air duct cleaning, chimney cleaning, and dryer vent cleaning. The cost may vary depending on the size of your home or the complexity of the job. We provide detailed estimates before starting any work, and there are no hidden fees. Customer satisfaction is our priority, and we strive to offer fair pricing for our quality services.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer starts with understanding their needs. We begin by discussing the services they require, such as air duct cleaning, chimney cleaning, or dryer vent cleaning. We then schedule a convenient appointment time for our team to visit their home. During the visit, we conduct a thorough inspection to assess the scope of the work and provide a detailed estimate. Once the customer approves the estimate, we schedule the cleaning service. Our team arrives on time, completes the job with precision, and ensures the customer is satisfied with the results. We also provide post-service support and maintenance tips to help customers maintain a clean and safe environment.
- What education and/or training do you have that relates to your work?
As a representative of Total Tech Solutions, I can tell you that our team undergoes extensive training and education related to our work. Our technicians are certified and have the necessary expertise to perform air duct cleaning, chimney cleaning, and dryer vent cleaning services. They receive ongoing training to stay updated with the latest techniques and technologies in the industry. Additionally, our team is committed to providing exceptional customer service and ensuring that each job is completed safely and efficiently.