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About
Willingness to go that extra mile for the client, we have the drive and desire to provide the best possible customer service while keeping your budget in mind.
The opportunity to resolve problems and find useable answers while providing hope to my clients. The process of evaluating any given problem in devising a sound solution to bring the matter to a satisfying close.
Overview
Hired 87 times
Background checked
2 employees
49 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, Square cash app, Venmo, and Zelle.
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Good 3.9
39 reviews
5
56%
4
13%
3
8%
2
8%
1
15%
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Read reviews that mention:
Jason S.
Aug 12, 2017
Robert Crotty is unbelievable! I called him with an extremely urgent time sensitive need to have my ex-wife served with notice to go to court for modification of child custody. This was important because I needed my ex-wife to be served in Illinois for a case hearing in Texas where I live. The anxiety level on my part was high because I was running out of time to find her which is impossible to say the least with me living in Texas and her hiding out in Illinois. I had spent the week prior working with another PI firm that could not seem to track my ex down to serve her with notice for the court hearing. Growing worried and frustrated I decided to hire someone else to get the job done. Enter Mr. Crotty. Our initial conversation was pleasant and gave me a gut feeling he would be able to get the job done. He wasn't pressuring or trying to overstate his abilities. In fact it was more of a casual conversation. Mr. Crotty even took the time, well over 30 minutes, to advise me on things I needed to consider for laying my case out before the court. He didn't have to spend his time doing that because it had nothing to do with getting my ex-wife served with court papers. I digressed. After our conversation I decided to hire him. He instructed me to email him the necessary paperwork and any additional information that may assist him in tracking my ex-wife down. Let me tell you about how committed he is to getting the job done. He was upfront with me and told me he had a funeral to go to and would get right on the case after he went to the funeral. Well, within 3 hours of getting off the phone with him Mr. Crotty was sending me pictures of address's that I said my ex could possibly be at. Long story short it took Mr. Crotty 12 hours to find my ex-wife and properly serve her with court notice paperwork. That was unbelievable and blew me away. Again, I had previously hired someone else to do the job and after a week they couldn't seem to find her to serve her with proper notice for a court hearing. Mr. Crotty was reasonable with his pricing and I honestly feel like I twice as much value out of the work he did for me relative to what he charged me. You can't go wrong hiring him. Also, I am active duty military and he is a veteran himself. Being able to relate to each other on that level gave me even more comfort and confidence that some of his valuable previous military training would kick in and be an additional asset.
Lyght Detective Agency's reply
Thank you
Private Investigation
Ashley S.
Jun 26, 2023
•
Hired on Thumbtack
Robert was amazing! I was skeptical from his previous reviews, but I have to remember everyones situation is not mines. And in all honestly Robert did exactly what he said and served the other party in a timely manner matter of fact he served them the same day and provided me with photos. I would highly recommend using his services. He does charge for the miles from his office to the location and back based on the attempts just something to keep in mind, but well worth the pay. Glad we were able to get this done.
Lyght Detective Agency's reply
thank you for those kind words
Process Serving
Dorrell S.
Jun 14, 2024
•
Hired on Thumbtack
Lyght detective agency not only did what I asked,, but also did the job promptly. I assumed it was going to take at least a week however they did the job the same day and serve the person that deserve to be served. I highly recommend this company. Would like to thank Robert and his team.
Private Investigation
Marianne C.
Mar 10, 2018
•
Hired on Thumbtack
I was very skeptical of hiring anyone to provide process service since the previous individuals we used could not finish the job after 19 tries. After hiring Lyght Detective Agency we were pleased to see that the job was completed in one day, it was handled efficiently, he very responsive and we definitely will use the Agency again if need arises and highly recommend him. Thank you so much for handling this job for us.
Lyght Detective Agency's reply
Thank you so much
Process Serving
Mark C.
Aug 19, 2016
•
Hired on Thumbtack
Robert was absolutely outstanding. He not only immediately responded to me, he completed the assignment by later the same day!. I have been practicing law for 30 years and rarely have I seen this level of exceptional professionalism, MC
Lyght Detective Agency's reply
thank you for your kind words we do are best to meet or exceed a client's expectations.
Process Serving
Credentials
Background Check
Robert Crotty
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Each investigation is tailored to the client's needs and will vary based on their budgetary requirements, the speed in which necessitates action, and the amount of information that is given at the start of the investigation. The more information we have the better we can control the cost ensure a favorable outcome
What is your typical process for working with a new customer?
No two customer's are the same; we find it best to 1st talk on the phone to insure that we have the tools the client and the ensure the customer's expectations are met if not exceed.
What education and/or training do you have that relates to your work?
Both the owner and I have our BA Degrees and conduct ongoing in service programs to stay on top of the recent changes both in the Law as well as equipment.
