FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Our pricing consists of a hassle free 15 minute quote 2. We are extremely affordable and competitively priced 3. Ask about our exclusive Thumbtack lead discount
- What is your typical process for working with a new customer?
1. Inquire to Encore 2. Our team will set you up with a free 15 minute quote 3. Our rep will inspect your concrete and give you a price 4. We will book/schedule the work at your property during the quote 5. Have a professional come to your home and install your dream floor!
- What education and/or training do you have that relates to your work?
1. All of our installers are W2 employees 2. The production team must pass a rigorous in house training process 3. Additionally our manufacturer spends time training our install techs 4. We've been in business for 19 years and install 300 floors per month