FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At HomeHero Roofing, we pride ourselves on offering competitive and transparent pricing. We frequently run seasonal promotions and special offers to provide added value to our customers. Our referral program also rewards customers who refer others to our services. We believe in transparency and ensure there are no hidden fees in our pricing, so you can trust that the quote you receive is comprehensive and straightforward. Our goal is to deliver top-quality roofing solutions while making our services accessible and affordable. We offer flexible payments and comprehensive financing to ensure you are able to protect your home this season.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer at HomeHero Roofing begins with an initial consultation, where we discuss your roofing needs, preferences, and budget. Next, we conduct a thorough inspection of your roof to assess its condition and identify any issues. Based on our findings, we provide a detailed estimate and discuss the best options for your roofing project. Once you approve the proposal, we schedule the work at a convenient time for you. Throughout the project, we maintain clear communication, keeping you informed of progress and any developments. Upon completion, we perform a final inspection to ensure the highest quality of work and your complete satisfaction. Our goal is to provide a seamless and stress-free experience from start to finish.
- What education and/or training do you have that relates to your work?
At HomeHero Roofing, our team is comprised of highly trained and experienced professionals. Our staff undergoes rigorous training programs to stay up-to-date with the latest roofing techniques and technologies. We hold certifications from leading industry manufacturers, such as Owens Corning, ensuring we are well-versed in the best practices for installation and maintenance. Additionally, our team is knowledgeable about local building codes and regulations, guaranteeing compliance and quality in every project. Continuous education and hands-on training are key components of our commitment to excellence, ensuring we deliver top-quality roofing services to our customers. In addition, we are a bonded, licensed and insured roofing contractor in the state of Illinois (IL License No: 104.019924 / 105.010799).