FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the quality of the garage door repair parts and new garage doors. Remember you get what you pay for... and your home is one of your biggest investments! Why would you go cheap when you might want the highest value when you sell your home?
- What is your typical process for working with a new customer?
We start by confirming a new customer's request or needs and schedule the best date and time to address their issue. When we arrive, we like to engage the customer to build the trust that they have selected a dedicated Garage Door Repair, Service, and Installation company providing the best service and value to them and their home. Next, we conduct a full inspection of the garage door from exterior to interior, the mechanics, and the hardware for any defects. After the inspection, the technician will inform the customer of any issues found outside of what was reported for repair or replacement. Upon approval, the technician will calculate three estimates based on the quality of the replacement parts from GOOD, BETTER, or BEST options. Customers will have a chance to determine what is best for them, but the technician will communicate the value of higher quality parts and their benefits.
- What education and/or training do you have that relates to your work?
Garage door repair and installation training is provided in-house at ProLift to ensure there is safety and accuracy of the requested job.