FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size of your space, the type of cleaning required, and the frequency of service. We offer discounts for recurring services (weekly, bi-weekly, or monthly). There are no hidden fees; you'll receive a detailed quote upfront before any work begins. Extra charges may apply for excessive dirt or clutter, or for services outside our standard cleaning checklist, but these will always be discussed and agreed upon beforehand.
- What is your typical process for working with a new customer?
First, we offer a free consultation to understand your specific cleaning needs and preferences. Next, we provide a customized cleaning plan and a detailed quote. Once you approve, we schedule your cleaning at a convenient time. Our team arrives on time, performs the agreed-upon services, and ensures you're completely satisfied before leaving. We also welcome feedback to continuously improve our services.
- What education and/or training do you have that relates to your work?
Our cleaning professionals undergo rigorous training in proper cleaning techniques, product usage, and safety procedures. We also stay up-to-date on the latest cleaning methods and technologies. Furthermore, many of our team members have certifications in specific areas, such as deep cleaning, sanitization, and eco-friendly cleaning practices.