FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Payment Policy for Dejunkr: Service Confirmation: A 20% non-refundable deposit maybe required upon booking our decluttering and home organization services. Quotation and Payment Schedule: A detailed quotation will be provided outlining the scope of work and associated costs. Payment is due in installments, with 50% of the total amount due before the commencement of services and the remaining balance upon completion. Cancellation Policy: Clients must provide at least 48 hours' notice for any cancellations or rescheduling. Failure to do so may result in a cancellation fee equivalent to the deposit. Late Payments: Payments not received by the due date may be subject to a late fee of 5% of the outstanding balance. Continued late payments may result in a pause of services until the account is settled. Additional Services: Any additional services requested during the decluttering process will be billed separately and must be paid in full before completion. Refund Policy: Refunds will only be considered in exceptional circumstances and are subject to review. Dejunkr reserves the right to determine the eligibility for a refund. Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and cash. Receipts and Invoices: Clients will receive a detailed invoice for all services rendered. Please retain these for your records. By engaging with Dejunkr's services, clients agree to adhere to the outlined payment policies. We appreciate your understanding and cooperation.
- What is your typical process for working with a new customer?
1. **Consultation:** All new customers are entitled to a complimentary consultation to discuss their decluttering and home organization needs. This consultation helps us understand your requirements and tailor our services to meet your expectations. 2. **Service Proposal:** Following the consultation, Dejunkr will provide a detailed service proposal outlining the scope of work, estimated costs, and a proposed timeline. This proposal will be shared with the customer for review and approval. 3. **Booking Confirmation:** To secure our services, a 20% non-refundable deposit is required upon accepting the service proposal. This deposit confirms the booking and allows us to allocate resources for your project. 4. **Communication Channels:** We maintain open communication channels to address any questions or concerns from new customers. Feel free to reach out via email or phone, and our team will respond promptly. 5. **Access to Property:** New customers are responsible for providing access to the property for our team to perform the decluttering and organization services. Clear instructions regarding entry, keys, or access codes should be communicated in advance. 6. **Feedback and Revisions:** We value customer feedback. After the completion of services, customers are encouraged to provide feedback on their experience. If any revisions or additional services are required, we are committed to addressing them promptly. 7. **Confidentiality:** Dejunkr respects the privacy of its customers. All information shared during consultations and service provision will be treated with utmost confidentiality. 8. **Payment Terms:** New customers are subject to the payment terms outlined in our Payment Policy. Please refer to the Payment Policy document for detailed information on deposit requirements, installment payments, and other payment-related details. We look forward to assisting you with your decluttering and home organization needs. Welcome to the Dejunkr community!
- How did you get started doing this type of work?
Several years ago, I found myself overwhelmed by the clutter that had accumulated in my living space. The chaos not only affected my physical surroundings but also took a toll on my mental well-being. Determined to regain control and create a more harmonious environment, I embarked on a personal journey of decluttering. The process was transformative, freeing up space and bringing a sense of calm into my life. Inspired by the positive impact decluttering had on my own life, I recognized the potential to help others experience the same benefits. This realization led to the inception of Dejunkr, my decluttering and home organization business. I wanted to share the transformative power of decluttering with individuals who, like me, felt overwhelmed by the chaos of their surroundings. Starting Dejunkr wasn't just about offering a service; it was about creating a supportive and empathetic space for individuals seeking a fresh start. The passion for decluttering and organizing spaces grew into a mission to enhance people's lives by providing tailored solutions that extend beyond mere physical organization. The goal is to foster a sense of tranquility and efficiency within homes, promoting a lifestyle that is both simplified and enriched. Through Dejunkr, I aim to guide others on their decluttering journey, helping them reclaim their space, time, and peace of mind. The business is founded on the belief that an organized environment can have a profound impact on overall well-being, and I am dedicated to assisting clients in achieving a more balanced and harmonious life through the art of decluttering.