FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
INSTANT BOOKING CLIENTS ONLY 🚩 Thumbtack is now charging our company 2-3X more than the regular price for instant booking leads. Therefore, we're attaching an additional mandatory 20% tip to the cost. Thanks for your understanding. PAY RATES VERY REASONABLE *Prices in app *Prices may change depending on condition, size and ADD-ONS *Customer pays for parking if needed DISCOUNTS *Every week, 20% *Every 2 weeks, 15% *Once a month, 10% *Recurring discounts after 1st appointment WE SERVICE Residential/ Airbnb/ Commercial/ Janitorial Post Construction/ Pre-Post Event/ Realty/ Green/ Senior Assisted Living/ Move in-out SERVICES PROVIDED FLOOR & UPHOLSTERY CLEANING Carpet, Hardwood, Engineered, Laminate, CVT, LVT, Tile & Grout Carpet & Upholstery *Clean *Spot removal *Deodorize *Sanitize Hard Floors *Clean and buff *Clean and refinish (Gloss) *Clean and recoat (Polyurethane) *Dust free screen and recoat CLEANING & MAID SERVICE Standard: Dusting and cleaners/w sanitizers Deep: Clean with all cleaners/w sanitizers ALL CLEANING INCLUDES Entryways,hallways,stairs,living room,dining room,kitchen,bathrooms,bedrooms. Clean or dust window sills, furniture, railings, fixtures, mirrors, lamps, and vents. Clean all kitchen appliances, cabinets, countertops, and inside microwave. Deep clean includes wiping behind all appliances. Scrub and sanitize sinks,tubs, showers, and toilets. Sweep, vacuum, and mop all floors. Remove trash and cobwebs. Closets are included in moving-related and Airbnb cleaning only. All cleanings come with 2 or more pros. ADD-ONS *Inside fridge (extra fee if fully occupied) *Inside oven *Windows *Blinds *Upholstery cleaning *Dishwashing *Laundry *Baseboards *Spot clean/sanitize high-touch areas such as walls, outlets, doors, and door frames (Included with deep/move in-out cleaning) *Extra rooms (not specified in quote) *Tiding up/organizing/light hauling *Shower Glass hard water removal *Mold removal *Tile & Grout cleaning *Carpet cleaning *Clean and buff floors *Clean and refinish floors *Clean and recoat floors *Dust free screen and recoat ($150 minimum for floor cleaning) Airbnb Related *Hosting *Inspection and reporting *Inventory and resetting emenities *Department store shopping Organizing and Hauling Related *Discarding large or heavy items is an extra fee determined by team members on site *Organizing and hauling for a fee is only offered to clients if we don't have any appointments scheduled close apart Priorities *Our clients are our first priority, so we must meet every appointment promptly *NO HIDDEN FEES
- What is your typical process for working with a new customer?
Thank them for their request. Discuss details Establish a quote. Discuss payment methods and discounts. Arrange an appointment. Complete the to-do list in a professional and timely manner. Then follow-up with the client to confirm quality control
- What education and/or training do you have that relates to your work?
Certified in commercial custodian maintenance through Richland College and with OSHA. Between school and now, I've been experienced professionally for 16yrs