FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is determined by several factors, including the size and condition of the space, as well as the type and scope of services. Discounts may include: 1.New Customer Discounts: Special offers for first-time orders. 2.Repeat Order Discounts: Offers for regular clients or recurring services. Prices may vary based on the specifics of the job, so it's important to discuss the details and get an accurate estimate before starting work.
- What is your typical process for working with a new customer?
My typical process for working with a new customer includes: 1.Initial Consultation: Discuss the customer's needs, preferences, and project goals to understand their requirements. 2.Site Assessment: If possible, visit the location to evaluate the space and determine specific needs. 3.Custom Proposal: Create a tailored plan that outlines the services, schedule, and cost based on the assessment and customer input. 4.Agreement: Finalize the details with the customer, including the scope of work, pricing, and timeline. 5.Service Execution: Carry out the work according to the agreed plan, maintaining clear communication with the customer throughout. 6.Follow-Up: Check in with the customer after the service to ensure satisfaction and address any feedback or concerns.
- What education and/or training do you have that relates to your work?
1. Safety basics – training on the use of cleaning chemicals and tools to avoid injuries or damage. 2. Proper use of cleaning agents – how to select and apply agents for different surfaces (e.g., glass, wood, metal). 3. Operation of professional equipment – training on using specialized equipment like vacuum cleaners, pressure washers, or steam cleaners. 4. Cleaning techniques – how to efficiently organize cleaning for different types of spaces (offices, apartments, retail areas). 5. Hygiene standards – rules for maintaining cleanliness and sanitation, especially in medical or food-related facilities.