FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing for carpet cleaning is based on the number of rooms to be cleaned or square footage, condition of carpet whether traffic areas or bad stains, problem areas you are concerned about. Our standard pricing includes a pre-treatment comprised of 3 cleaners followed by a hot water extraction with an all fiber rinse that deodorizes and neutralizes any cleaners used to leave your carpet residue free. You will know what your paying be fore we get to your home. That price wont change as long as the information you gave us is accurate. For upholstery it's style, couch, love seat etc. It's not really complicated. The more info we have the easier it is to give an accurate cleaning cost.
- What is your typical process for working with a new customer?
When first talking with the customers, whether by phone or email, we want to pinpoint any areas of concern they have. Then we can discuss if it's something that usually responds to normal cleaning or needs special attention. When we arrive at the home we do a walk through with the customer. They can show us any areas of concern and we can provide them with realistic expectations.
- What education and/or training do you have that relates to your work?
I have taken many training courses over the years, carpet cleaning, spot removal, odor treatment, upholstery cleaning, drapery cleaning. I also subscribe to several trade publications and news letters. We are always staying current with new equipment, cleaners & techniques.