FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is honest and up-front so you know ahead of time what you'll be paying rather than finding yourself with an "estimate" that's likely to balloon after the work begins. We'll never dangle a too-good-to-be-true offer and weasel into your home only to barrage you with a gauntlet of high-pressure sales tactics that leave you feeling uncomfortable with your decision. Instead, you get a highly-trained technician to visit your house, diagnose the issue, and share your options for resolving, all with our "No Pressure" guarantee - for just $89. This relieves them from having to sell you something to get paid for their time. Our "No Pressure" guarantee ensures that you never feel pressured to make a decision that will leave you feeling uncomfortable. If at any point you feel like you're being manipulated or forced to choose something you're not comfortable with, simply let our team know and we'll leave immediately - no pressure; no questions asked.
- What is your typical process for working with a new customer?
We keep it simple: 1 - Schedule an appointment 2 - We diagnose the issue and share your options for resolving 3 - You choose the option you'll be most comfortable with
- What education and/or training do you have that relates to your work?
We have over 20 years of experience in serving customers. We're licensed, bonded, and insured. We don't force our technicians through endless sales trainings, make them role-play to master overcoming objections, or require they master a polished sales presentation. Instead, we spend our time educating and training on delivering exceptional customer service through honest interactions and straight forward presentation of offers that allow our customers to choose the option that will leave them most comfortable.