FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Mr. Electric offers upfront, flat rate pricing as a quote, NOT AN ESTIMATE, THAT IS DESIGNED TO BE CHANGED, so there are no surprises on your final bill. We apply attractive discounts for military/first responders and seniors. Ask us about our whole home electrical safety check, which we offer complimentary to every customer.
- What is your typical process for working with a new customer?
When you call or fill out an appointment request online with Mr. Electric, we’ll confirm scheduling availability with you as soon as possible and provide updates throughout your experience, beginning to end. We’ll respect your home using floor mats and boot covers to keep from tracking or damaging your floor. We also ensure all other surfaces are protected from tools by using a cushioned tool mat. Lastly, our service comes with a 100% workmanship guarantee and manufacturer’s parts warranty to provide peace of mind after we've completed.
- What education and/or training do you have that relates to your work?
In addition to having a Master Electrician on staff, all our Service Professionals undergo continuous education and safety training. This means you get a Service Professional who will protect your property by working safely and ensuring its code compliant.