FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At NeatNest Cleaning Services, we believe in transparent and fair pricing tailored to each customer's unique needs. Our pricing structure is designed to provide excellent value while maintaining the highest cleaning standards. Here's what you should know: Customized Quotes: We provide free, personalized quotes based on your specific requirements, home size, and cleaning frequency. Flexible Options: We offer various service levels, from standard cleaning to deep cleaning and move-in/move-out services, each priced accordingly. No Hidden Fees: Our quotes are comprehensive, with no surprise charges added later. Discounts Available: We offer attractive discounts for recurring service schedules, helping you save while maintaining a consistently clean home. Competitive Rates: Our prices are competitive within the Des Moines area, reflecting our commitment to quality and customer satisfaction. To get an accurate price for your specific cleaning needs, we encourage you to contact us directly. Our friendly team will be glad to provide a detailed quote and answer any questions you may have about our pricing structure
- What is your typical process for working with a new customer?
At NeatNest, we've streamlined our process to make your experience as smooth as possible: 1. Initial Booking: Use our user-friendly online booking system to select a convenient date and time. 2. Personalized Quote: We'll provide a free, detailed quote based on your specific needs. 3. Customization: We'll discuss any special requirements or areas of focus for your cleaning. 4. Professional Cleaning: Our expert team arrives on time, fully equipped to transform your space. 5. Quality Check: We ensure everything meets our high standards before we leave. 6. Follow-up: We welcome your feedback to continuously improve our service. Our customer-centric approach means we're always available to address any questions or concerns throughout the process.
- How did you get started doing this type of work?
NeatNest Cleaning Services was born out of a passion for cleanliness and a desire to make a difference in our local Des Moines community. Over a decade ago, we recognized a need for a reliable, thorough, and customer-focused cleaning service in the area. We started small, with a commitment to quality and customer satisfaction. As word spread about our meticulous service and friendly staff, we grew, always maintaining our core values of excellence, reliability, and attention to detail. Today, with over 10 years of experience, we're proud to be Des Moines' trusted cleaning partner, bringing comfort and cleanliness to hundreds of homes across the area.