FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fully transparent – no surprises, no hidden fees. We provide upfront estimates so you know exactly what to expect before we begin. We also offer competitive rates and seasonal discounts on select services. For larger projects, we’re happy to discuss payment options that fit your budget.
- What is your typical process for working with a new customer?
We start by listening carefully to your needs and concerns, ensuring we fully understand the issue. Once we assess the situation, we provide a clear explanation of the solution and a detailed quote. Upon approval, we schedule the work at your convenience and ensure everything runs smoothly from start to finish. After the job is complete, we follow up to make sure you’re satisfied.
- What education and/or training do you have that relates to your work?
Our plumbers are licensed, certified, and receive ongoing training to stay up-to-date with the latest industry standards and technology. With years of hands-on experience, we are well-equipped to handle everything from routine repairs to complex installations, ensuring your plumbing system is safe and efficient.