FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pressure Washing pricing is based on square footage of the home being washed. We have set prices for every 500 sq ft. We then have add on pricing for things such as driveways, sidewalks, patios, decks and roofs. We make it our practice to try to honor any quote that is given in Thumbtack, however we do in very rare occasion, have to modify that price if there is a change in the amount of work being requested. The is a $200 minimum late cancel fee. If you book and do not cancel with a 24 hour notice. messages will be sent to remind you and it will allow a cancellation at that time
- What is your typical process for working with a new customer?
Typically when we book a new client, our goal is to first find out exactly what they need out of us. However this is a basic overview of our procedures. Once you contact us, we do our absolute best to respond within 1 hour. (Our usual response time is less than 5 minutes) This response is a direct answer to whatever your question might be, such as our next availability. Then we arrange a time that is convenient for you, the client, to 1) actually come do the work or 2) schedule a call to discuss your needs further before then scheduling the day and time for the work to be completed. We may ask for a 33% deposit up front, depending on the job. This is usually for large Interior paint jobs and it would be fully disclosed during the initial conversation. Most times, however, if any type of draw is needed, we do not request it until that percentage of work is completed. For example, if we need a 33% draw and you have 9 rooms, we usually do not request the draw until at minimum 3 rooms arw complete. On the scheduled day, we will arrive at the scheduled time, with all the necessary equipment to complete the job. We will first speak to you and make sure we have a full understanding of what you expect. We would then complete the job and request that you inspect to make sure you are happy with the work. Upon completion of that inspection, we would then finalize payment. If you are unable to be at the home when we do the work. (An example may be that you live in another city but your homeowners association is requiring your home near us be washed immediately) We have procedures for this as well. I send before pictures of the home. I then send pics as the work is being done, as well as after pics. We can then collect payment via Venmo, Paypal or credit card over the phone. We find that this situation happens quite frequently and we are very willing to help.
- What education and/or training do you have that relates to your work?
I personally have been into remodeling homes for well over 30 yrs. My partner has been in pressure washing and painting (both interior and exterior) for approximately 15 years total. We just finally decided to stop working for others and use our skills for us.