FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When your property faces an emergency water damage situation, it's natural to feel panicked. Having been in your shoes before, we understand your concerns. We will walk you through the entire process, providing all necessary documentation for your insurance company. With our knowledge, we'll guide you and restore your home as if it never even happened.
- What is your typical process for working with a new customer?
When working with a new customer, our typical process is thorough and compassionate. We understand that dealing with emergency situations can be stressful, and we aim to provide the highest level of care and service. Initial Contact: When you reach out to us, we respond promptly to assess your situation and provide immediate guidance. On-Site Assessment: Our team arrives quickly to evaluate the damage and develop a comprehensive plan tailored to your needs. Mitigation and Restoration: We begin the mitigation and restoration work with utmost care, treating your home as if it were our own. Documentation: We document all necessary details and provide the required paperwork for your insurance company, ensuring a smooth claims process. Follow-Up: After the work is completed, we follow up to ensure your satisfaction and address any remaining concerns. We see ourselves as house doctors, dedicated to treating all emergency concerns with the utmost care. Our goal is to restore your home efficiently and effectively, so you don't have to worry about repeat issues.
- What education and/or training do you have that relates to your work?
We're not just experienced; we're also IICRC-certified in Water Restoration and Applied Structural Drying. This certification means that we adhere to the highest industry standards, ensuring your home or business is restored correctly and safely. Our extensive training and education equip us to handle any water damage situation with expertise and professionalism.