FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Simone Cleans, I believe that great cleaning should come with honest pricing and no surprises. My rates are based on the specific needs of your home or business — considering factors like size, condition, and type of service (regular cleaning, deep clean, or move-in/move-out). Every quote is personalized to ensure you’re only paying for the services you truly need. There are no hidden fees, and I’m always upfront about pricing from the start. I also offer special discounts for recurring cleanings (weekly, biweekly, or monthly), because I love building long-term relationships with my clients and rewarding their loyalty. When you book with Simone Cleans, you’re not just hiring a cleaner — you’re investing in a professional who treats your space with care, consistency, and attention to detail. I take pride in delivering results that exceed expectations — every single time. Let’s talk about what you need, and I’ll be happy to provide a fair, transparent quote that works for you.
- What is your typical process for working with a new customer?
When working with a new customer, my goal is to make the process easy, clear, and comfortable from the very beginning. First, I like to start with a quick conversation — either by phone or message — to understand your specific needs, preferences, and any areas you'd like special attention on. Based on that, I provide a personalized quote and recommend the best type of cleaning for your situation (regular, deep clean, or move-in/move-out). On the day of service, I arrive on time, fully equipped, and ready to get to work. I take my time to ensure everything is cleaned with great care and attention to detail. After the cleaning, I follow up to make sure you're completely satisfied and to answer any questions. Building trust is important to me — I want you to feel confident and relaxed knowing your home is in good hands.
- What education and/or training do you have that relates to your work?
I have years of hands-on experience in residential and commercial cleaning, which has given me a deep understanding of the best techniques, products, and practices for every type of space. Over the years, I’ve worked with experienced professionals, received on-the-job training, and stayed up to date with industry standards for effective and safe cleaning. I’ve learned how to handle different surfaces, eliminate tough stains, and deliver detailed, high-quality results efficiently. My training is based on real work, real homes, and real results — and it shows in the level of care and consistency I bring to every job.