FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You must provide the exact pick-up and destination address for the fare calculation, and the client must be aware that due to the nature of the service, a tip is expected at the end of the contract. We make every effort to receive it. For security and internal logistics reasons, we do not mobilize any driver without first confirming and paying for the service.
- What is your typical process for working with a new customer?
The client must be of legal age, and must pay the fee in advance once we have confirmed the availability of the work schedule. The tip must be added at the end of the service. The client must schedule at least two days in advance to ensure availability for the service. If the service is not paid 4 hours before starting the service, the driver will not be sent to perform the service. We always notify our clients by text message when the service is on the way and when it arrives at the pick-up destination for the convenience of our clients. If you request service in a Black SUV, you must keep in mind that there are two models, 7-seat and 6-seat. We will not exceed the legal limit of seats assigned to the vehicle and you must specify exactly how many passengers there are, without exceeding the capacity of the contracted vehicle. If so, we reserve the right to refuse to provide the service.
- What education and/or training do you have that relates to your work?
Our drivers have previously worked for other limousine companies and understand the protocol, you will always be treated with respect and kindness, always consider tipping so our drivers stay motivated to provide the best service possible as 100 percent of those tips go to our drivers.