FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide detailed, upfront estimates before starting any work. This means you’ll know exactly what to expect in terms of costs, with no hidden fees. Our pricing is designed to be competitive while maintaining high-quality service. We strive to deliver great value without compromising on workmanship. We often offer seasonal promotions and discounts for first-time customers, referrals, and larger projects. Be sure to ask about any current offers when you contact us! We pride ourselves on our honesty. Any potential additional costs will be communicated upfront, so you can budget accordingly without any surprises. We offer flexible payment options to make it easier for you to manage costs. Discuss payment plans with us to find a solution that works for you. Our commitment to you doesn’t end once the job is done. We stand by our work and are happy to address any concerns you may have, ensuring your complete satisfaction. Feel free to reach out for a detailed quote or if you have any questions about our pricing structure. At Fix It Pros, we aim to make your home improvement experience as smooth and affordable as possible!
- What is your typical process for working with a new customer?
At Fix It Pros, we strive to make the experience seamless and enjoyable for every new customer. Here’s how our typical process works with new customers: Initial Contact: Reach out to us via phone, or our website. We’re here to listen to your needs and answer any questions you may have. Consultation: We’ll schedule a consultation to discuss your project in detail. During this meeting, we’ll assess your needs, gather information, and understand your vision. Detailed Estimate: After our consultation, we’ll provide you with a clear and detailed estimate, including a breakdown of costs and a timeline for the project. This helps you know exactly what to expect. Project Agreement: Once you’re happy with the estimate, we’ll prepare a project agreement outlining the scope of work, pricing, and timeline. After you review and sign it, we’ll schedule your project. Preparation: Before starting the work, we’ll communicate any necessary preparations you may need to make and discuss our process to ensure everything runs smoothly. Execution: Our skilled team will begin the work according to the agreed timeline. We maintain open communication throughout the project, keeping you updated on progress and addressing any questions or concerns. Quality Check: After completing the work, we conduct a thorough quality check to ensure everything meets our high standards and your expectations. Final Walkthrough: We’ll do a final walkthrough with you to review the completed work and ensure you’re completely satisfied. Your feedback is essential to us! Follow-Up Support: After the project is finished, we’re still here for you. If you have any questions or concerns, don’t hesitate to reach out. We stand by our work and want to ensure your ongoing satisfaction. We aim to make every step of the process transparent and customer-focused. Your satisfaction is our priority at Fix It Pros!
- What education and/or training do you have that relates to your work?
Many of our professionals hold certifications in specialized areas such as plumbing, electrical work, and HVAC systems. These certifications ensure they are knowledgeable about industry standards and best practices. On-the-Job Experience: In addition to formal education, our team has years of on-the-job experience. This real-world training allows us to tackle a wide range of projects effectively and efficiently. Safety Training: Safety is a priority at Fix It Pros. Our team undergoes safety training to ensure compliance with regulations and to create a safe working environment for both our workers and clients.