FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that at The Waterproof Group, we prioritize transparency and affordability in our pricing. Here's what you should know: 1. **Competitive Pricing:** We always offer competitive pricing for our services. Our goal is to provide high-quality waterproofing solutions at fair and reasonable rates. 2. **Full Transparency:** We believe in transparent pricing, ensuring that customers understand exactly what they're paying for. Our detailed proposals outline the scope of work, materials used, and associated costs. 3. **Discounts:** We appreciate the contributions of seniors and veterans, and as a token of our gratitude, we offer significant discounts to eligible individuals. This is our way of giving back to those who have served and supported our communities. 4. **No Hidden Fees:** You can trust that there are no hidden fees or surprise charges with our pricing. We believe in honest and straightforward communication throughout the process. By choosing The Waterproof Group, customers can expect fair pricing, transparent communication, and discounts to honor our seniors and veterans.
- What is your typical process for working with a new customer?
At The Waterproof Group, we ensure a seamless and effective process for addressing your waterproofing needs. Our approach is simple and customer-centric, consisting of three straightforward steps: 1. **Initial Call:** We begin with a comprehensive discussion to understand your specific concerns and requirements. This allows us to gather all necessary information and answer any initial questions you may have. 2. **Inspection:** Our experts conduct a thorough on-site inspection to identify the root cause of the issue. This step is crucial for us to assess the situation accurately and recommend the most effective solutions. 3. **Detailed Proposal:** Based on the inspection, we provide a detailed proposal outlining the recommended actions, materials, and costs. Our transparent approach ensures you have a clear understanding of the project scope and pricing. Trust The Waterproof Group to deliver reliable and efficient waterproofing services with our simple and effective 1-2-3 process.
- What education and/or training do you have that relates to your work?
Eric Morris, the owner of The Waterproof Group, brings an extensive construction background and a deep passion for building structures correctly. With years of experience as a Senior Construction Field Engineer, Eric played a key role in many large-scale construction projects, ensuring high standards and quality workmanship. Eric is committed to continuous improvement and professional development. He ensures that his team regularly attends professional training sessions and obtains certifications from various trades and product manufacturers within the industry. This dedication to expertise and excellence is reflected in our memberships and certifications. The Waterproof Group is a proud member of the Basement Health Association and is certified with the federal government as a Service-Disabled Veteran-Owned Small Business (SDVOSB). Additionally, our inspectors are certified structural evaluators, guaranteeing that every project is handled with the utmost expertise and professionalism.