FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no hidden fees. Our rates are based on the size of your space, the type of service requested (standard, deep, move-in/move-out, etc.), and the level of detail required. 💲 Free custom quotes for all jobs—no surprises 💡 Bundle discounts available for recurring services (weekly, bi-weekly, monthly) 🚫 No hidden fees—you'll know exactly what to expect before we begin 🧹 Special pricing for Airbnb, commercial, and multi-property clients We’ll always work with your budget and needs to find the best fit. Your satisfaction and trust are our top priorities.
- What is your typical process for working with a new customer?
We make it easy to get started with Poppy Pro Cleaning. Our process is simple, transparent, and tailored to your needs: Initial Inquiry: You reach out to us via Thumbtack, phone, or our website. Free Estimate: We ask a few quick questions about your space, cleaning needs, and preferences to provide a personalized quote. Scheduling: Once you're ready, we’ll lock in a time that works for you—fast and flexible options available. Service Day: Our professional cleaner(s) arrive on time, fully equipped, and ready to deliver high-quality results. Follow-Up: After your service, we check in to ensure you’re completely satisfied and help set up recurring cleanings if needed. We’re all about clear communication, consistent quality, and making your life easier.
- What education and/or training do you have that relates to your work?
At Poppy Pro Cleaning, our team is professionally trained to deliver consistent, high-quality results across a wide range of cleaning services. Each cleaner is thoroughly vetted, insured, and trained in: ✅ Proper sanitation and disinfection protocols ✅ Safe handling of cleaning chemicals and equipment ✅ Best practices for residential, commercial, and Airbnb properties ✅ Detailed service checklists to ensure nothing gets missed We also stay up to date on industry standards to ensure we’re using the most effective and safe cleaning methods available. Your space is in good hands with Poppy Pro.