FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, designed to reflect the level of detail and care we provide. Rates are based on the size and condition of your space, as well as the specific services requested. We also offer discounts for recurring services (e.g., biweekly or monthly cleanings) and special promotions during certain times of the year. There are no hidden fees—any additional charges for specialized tasks (e.g., deep cleaning, pet-related cleaning, or post-move services) will always be discussed and approved upfront. Let us know your needs, and we’ll provide a clear and customized quote!
- What is your typical process for working with a new customer?
Our process for working with new customers is simple and stress-free: 1. Initial Consultation: We start with a conversation to understand your needs, preferences, and the details of your space. This includes discussing the type of service, frequency, and any specific areas you’d like us to focus on. 2. Customized Quote: Based on the information provided, we’ll give you a clear and transparent quote tailored to your requirements. 3. Scheduling: We’ll work with you to find a time that fits your schedule, ensuring minimal disruption to your routine. 4. Service Execution: On the scheduled day, our professional team arrives prepared with eco-friendly products and the tools needed to get the job done right. 5. Follow-Up: After the cleaning, we check in to ensure you’re happy with the results and address any feedback. For recurring customers, we fine-tune our services as we learn your preferences! We strive to make the entire process smooth, reliable, and tailored to your expectations.
- What education and/or training do you have that relates to your work?
Our team is highly trained to deliver exceptional cleaning services with a unique blend of expertise. Our staff is trained to meet Cleanery Standards, inspired by the precision and attention to detail found in luxury European hotels and the discipline of military cleaning standards. This combination ensures a meticulous approach to every task, from maintaining spotless surfaces to tackling hard-to-reach areas. Our veteran-owned business is built on a foundation of discipline, reliability, and excellence, and we bring these values to every cleaning project we take on. With this specialized training, you can trust that your space will be cleaned to the highest standards, leaving it pristine and ready to impress.