FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that Clean Freaks' prices are competitive and fair, reflecting the high quality of our services. We provide transparency in our rates and customization to meet your specific needs. Customer satisfaction and quality are our priorities, and we are committed to delivering excellent value for your money with each visit.
- What is your typical process for working with a new customer?
Our process for working with new customers is based on: 1. **Initial Contact:** Customers typically reach out to Clean Freaks by phone or email. During this initial contact, they may inquire about services, availability, and prices. 2. **Consultation:** Clean Freaks may schedule a consultation with the customer. This can be done in person or virtually, depending on the customer's preference. During the consultation, cleaning needs and customer preferences are discussed. 3. **Customized Quote:** Based on the consultation, Clean Freaks provides the customer with a customized quote that details the scope of work, prices, and any special instructions. 4. **Scheduling:** Once the customer approves the quote, they can schedule a cleaning visit at a convenient time and date. Clean Freaks strives to accommodate the customer's schedule. 5. **Cleaning Service:** On the scheduled day, Clean Freaks' professional cleaning team arrives at the customer's location and performs the cleaning services according to the agreed-upon scope. 6. **Quality Check:** After the cleaning is completed, a quality check may be performed to ensure that the customer's expectations have been met. 7. **Feedback and Follow-Up:** Clean Freaks often solicits feedback from the customer to assess satisfaction and identify areas for improvement. They may also discuss a regular cleaning schedule or future appointments. 8. **Billing and Payment:** Clean Freaks typically handles billing and payment on-site through cash, Zelle, or check. 9. **Customer Retention:** Clean Freaks may maintain a record of the customer's preferences and cleaning history to provide consistent and personalized services in the future, aiming to build a long-term relationship. This process ensures that Clean Freaks can offer a personalized and satisfactory cleaning experience for each new customer.
- What education and/or training do you have that relates to your work?
I have certifications and training in the field of professional hygiene and cleaning. Additionally, I have completed courses related to business management, personnel management, customer service, marketing, and financial management. I am fluent in English, Portuguese, and Spanish. I personally train my team to ensure compliance and exceptional performance in all activities. I am confident that we are well-prepared to provide high-quality cleaning services at Clean Freaks!