FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
✔️Custom Quotes: Every project is unique, so we provide tailored quotes based on the scope, complexity, and specific requirements of your order. ✔️Discounts: We offer bulk discounts for large orders, such as complete branding packages or multiple design templates. Seasonal promotions may be available—keep an eye on our announcements! ✔️Revisions: Our pricing typically includes a set number of revisions depending on the project to ensure you're satisfied with the design. This will be conveyed before we mutually agree to begin the project. ✔️Additional Fees: Rush orders requiring expedited delivery may include an additional charge. ✔️Payment Terms: We require a 50% deposit upfront for larger projects, with the balance due upon approval of the final design. Full payment is required for smaller, quick-turnaround items. ✔️No Hidden Costs: We believe in upfront communication—what you see in your quote is what you’ll pay.
- What is your typical process for working with a new customer?
At Cyan Works, we focus on delivering a personalized, client-first experience. Our approach is simple, with a goal to meet each client's unique needs through a straightforward 5-step process. 1. Initial Consultation 📞 We kick things off by sitting down with you and diving deep into your vision. What are you looking to achieve? We'll ask questions, listen carefully, and start mapping out how we can bring your concept to life. 2. Proposal and Design Brief 🤔 After our chat, we'll put together a clear proposal that outlines everything—project scope, timeline, and costs. Once you give us the green light, we'll lock in the details with a comprehensive design brief. 3. First Draft Creation ✏️ Our design team gets to work, transforming your ideas into an initial design draft. This is where your vision starts taking shape. 4. Collaborative Refinement 🤝 We'll show you the first draft and welcome your feedback. Along the way, we'll also share professional insights and suggest potential improvements or modifications that could elevate the design. Our goal is to ensure the final product not only meets but exceeds your expectations. 5. Final Delivery 🙌 Once we've perfected every detail and you're completely satisfied, we'll deliver your final design files—ready to make an impact.
- How did you get started doing this type of work?
As a middle school educator I found myself creating all sorts of graphics for myself and my colleagues. It became a hobby, then a passion!