FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Genetix Digital Media, we believe in providing transparent and fair pricing for all our services. Our pricing is based on the specific needs and scope of each project, whether it’s video production, photography, or marketing. We work closely with clients to create customized packages that align with their goals and budget. While we don’t have a one-size-fits-all pricing model, we offer competitive rates and are happy to discuss options to ensure your project is both high-quality and cost-effective. For larger projects or repeat customers, we offer discounts and flexible payment plans to accommodate your needs. Additionally, any additional fees, such as for travel or special equipment, will be clearly communicated upfront, so there are no surprises. Our goal is to deliver great value while ensuring that our services are accessible and tailored to your budget and vision.
- What is your typical process for working with a new customer?
At Genetix Digital Media, our process for working with a new customer is seamless and collaborative: 1. Initial Consultation: We begin with a conversation to understand your goals, vision, and needs for both video/photography and marketing. 2. Proposal & Planning: Based on your objectives, we provide a tailored proposal outlining the project scope, timeline, budget, and marketing strategy. 3. Pre-Production: We work with you to refine the concept, finalize scripts, plan the shoot, and prepare any marketing assets for a unified approach. 4. Production: Our team handles filming, photography, and content creation, ensuring smooth execution and alignment with marketing goals. 5. Post-Production: We edit the footage and create engaging content, integrating feedback and preparing materials for effective marketing distribution. 6. Marketing & Delivery: We help strategize how to best distribute your content across the right channels, then deliver the final product, making any last-minute tweaks as needed. Throughout every step, we emphasize clear communication, ensuring both creative and marketing goals are met with maximum impact.
- What education and/or training do you have that relates to your work?
At Genetix Digital Media, our team brings a wide range of training and expertise in both video production and marketing to every project. Here's a look at the education and training that relates to our work: 1. Video Production: - Our team has completed formal courses in film production, cinematography, video editing, and sound design from reputable institutions. - Training in advanced video editing software such as Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve. - Certifications in motion graphics, animation, and special effects to enhance video content. - On-the-job experience working on diverse productions, from corporate videos to creative commercials, ensuring expertise in all aspects of production. 2. Marketing: - Degrees and certifications in digital marketing, including in-depth knowledge of SEO, SEM, and content strategy. - Training in social media marketing, audience targeting, and paid advertising strategies across platforms like Facebook, Instagram, and YouTube. - In-house experience working with clients to develop video content that aligns with marketing goals and drives engagement. - Continuous professional development in analytics, A/B testing, and performance tracking to measure the impact of video and marketing campaigns. 3. Business & Project Management: - Our team also has training in project management and client relations, ensuring we can deliver high-quality results on time and within budget. - Certifications in Agile and Lean project management methods help streamline workflows and keep projects running smoothly. We believe that staying current with the latest tools, techniques, and trends is key to delivering top-tier video content and effective marketing strategies. Through a combination of formal education and hands-on experience, our team is fully equipped to handle the creative and strategic needs of every client.